Privacy Policy

Peakfai is an AI-powered SEO content platform operated by Inqodo("we," "us," or "our"). When you use Peakfai ("the Service" or "Platform"), you are agreeing to the practices described in this Privacy Policy.

For privacy enquiries, contact us at: privacy@peakfai.com

We use your data solely to operate and improve Peakfai:

• Service delivery: Generating blog posts, publishing to WordPress, researching keywords, posting to social media on your behalf
• AI processing: Your website content and keywords are sent to AI APIs (see Section 4) to generate content in your brand voice
• Analytics: Understanding how features are used to improve the platform
• Security: Detecting and preventing fraud, abuse, or unauthorized access
• Support: Responding to your enquiries and resolving issues
• Billing: Processing subscription payments and managing your plan

We do not: sell your data, use your content to train AI models, show you ads, or share your information with third parties for marketing purposes.

To operate Peakfai, we work with a small number of trusted service providers who process data on our behalf under contractual confidentiality and data-protection terms. These fall into the following categories:

• Cloud database and authentication: Stores your account data, keywords, blog posts, and settings, secured with encryption and row-level access controls.
• AI language model providers: Your website content and keyword prompts are sent to generate blog posts and social content. Under our agreements, these providers do not use your data to train their models.
• Search engine integration: Read-only access to your Search Console data when you connect your Google account.
• Background job processing: Used to schedule and run automated blog posting and social media jobs.
• Error monitoring: Captures application errors to help us debug and improve the platform. Error reports may contain page URLs and anonymised context.
• Landing page analytics: Tracks page views and visitor behaviour on peakfai.com only, not within the app. You can opt out via your browser settings.

We don't publish the specific vendors behind each category here, but we're happy to share our data processing details on request — email privacy@peakfai.com.

Your data is stored in Supabase-managed databases hosted on secure cloud infrastructure. All data is encrypted at rest and in transit (TLS 1.2+). WordPress credentials are stored with additional encryption.

We use row-level security (RLS) to ensure your data is only accessible by your account. No employee can access your content without explicit authorisation for support purposes.

While we take security seriously and follow industry best practices, no system is 100% secure. We will notify affected users promptly in the event of a data breach affecting their personal information.

We retain your data for as long as your account is active or as needed to provide the service:

• Active accounts: Data retained for the lifetime of your account
• Deleted accounts: Data deleted within 30 days of account deletion
• Billing records: Retained for 7 years as required by law
• Support communications: Retained for up to 2 years

You can request deletion of your data at any time (see Section 8).

We use cookies to:

• Authentication: Keep you logged in securely (essential)
• Preferences: Remember settings like sidebar state (essential)
• Analytics: Google Analytics and Microsoft Clarity on our public landing page (opt-out available via browser settings)

We do not use tracking or advertising cookies. You can clear cookies at any time via your browser settings, though this will log you out.

Depending on your location, you have the following rights over your data:

• Access: Request a copy of all data we hold about you
• Correction: Ask us to correct inaccurate data
• Deletion: Request deletion of your account and all associated data
• Data portability: Export your keywords, blog drafts, and settings
• Objection: Object to processing of your data in certain circumstances
• Withdrawal of consent: Revoke third-party integrations at any time from Settings

To exercise any of these rights, email privacy@peakfai.com. We will respond within 30 days.

If you are in the EU, you have the right to lodge a complaint with your local Data Protection Authority.

Peakfai is intended for users aged 18 and over. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with their information, please contact us immediately and we will delete it.

Peakfai is operated from the United Kingdom and serves users globally. Your data may be processed by our third-party providers in various countries including the United States. We ensure appropriate safeguards are in place (such as Standard Contractual Clauses) for any transfers outside the UK/EEA.

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top and notify you by email if the changes are significant. Continued use of Peakfai after changes constitutes acceptance of the updated policy.

For any privacy-related questions or to exercise your rights: